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Warranty X-Treme

Below you will find the Warranty, Shipping and Returns policies directly from X-Treme.  If you have any questions, please feel free to contact us.

We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help.  One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike.  We are here to help you every pedal of the way.

If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.  It is a very easy process and all of our manufacturers are among the best in the industry.

X-Treme Warranty

Bicycle Warranty:

X-Treme Bicycles offers a standard ONE Year limited warranty against manufacturer's defect and workmanship on all bicycles and components on all models that are purchased from an authorized dealer.  Original purchase receipt required to establish proof of purchase and establish warranty start date.

X-Treme will NOT offer any warranty on any products purchased from second hand sellers, non authorized Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme.

ElectriCity Cycles is an authorized dealer for X-Treme Electric Bicycles & Scooters. 

12 Month (ONE YEAR) Warranty models include (Effective June 1st, 2018):

Summit 48V - Baja 48V- Rubicon 48V - Sedona 48V - Catalina 48V - Santa Cruz 48V - Rocky Road 48V - Trail Maker Elite - Trail Climber Elite - X-Cursion Elite - Newport Elite - Malibu Elite - Alpine Trails Elite - Sierra Trails Elite - Cabo Cruiser - XB-504

Selected Limited Lifetime Warranty On Frame:

Summit 48V - Baja 48V- Rubicon 48V - Sedona 48V - Catalina 48V - Santa Cruz 48V - Rocky Road 48V - Trail Maker Elite - Trail Climber Elite - X-Cursion Elite - Newport Elite - Malibu Elite 

Your warranty starts the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only.   Any additional warranty parts that are needed will require the customer to pay all shipping costs.

We do offer additional warranties for purchase to extend your warranty period.   Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty.   Yes will offer the option to extend your warranty for the entire life of your bicycle!   For more information please see the section below EXTENDED WARRANY OPTIONS.

Scooter Warranty:

X-Treme offers a 30-Day limited warranty against manufacturer's defect and workmanship on the City Rider and it's components that is purchased from direct from X-Treme or an authorized dealer.  Original purchase receipt required to establish proof of purchase and establish warranty start date.

X-Treme offers a 90-Day limited warranty against manufacturer's defect and workmanship on the XG-575-DS Signature Series and it's components that is purchased from direct from X-Treme or an authorized dealer.  Original purchase receipt required to establish proof of purchase and establish warranty start date.

1. Engines are covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.

2. Pull starters are not covered. Spare scooter pull starters can be purchased online via our website.

3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.)

Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.   X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.

Battery Warranty We offer a full ONE Year warranty on all bicycle batteries to the original purchaser.   City Rider battery is limited to 6 months (180 days).   Your battery is warranted for any manufacturer defect in material or workmanship.   The battery will be repaired or replaced free of charge.  Original proof of purchase is required to establish proof of purchase and warranty effective date.

X-Treme requires that defective batteries be returned to us for repair or exchange.  X-Treme does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only at http://.x-tremescooters.com/support/. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.

ONE Year Battery Warranty models include (Effective June 1st, 2018):

Summit 48V - Baja 48V- Rubicon 48V - Sedona 48V - Catalina 48V - Santa Cruz 48V - Rocky Road 48V - Trail Maker Elite - Trail Climber Elite - X-Cursion Elite - Newport Elite - Malibu Elite - Alpine Trails Elite - Sierra Trails Elite - Cabo Cruiser - XB-504

Limited Warranty Details

What is covered & what is not covered:

  1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement.  ElectricBicycle.com will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Freight Shipping Note:  The trucking company will contact you by phone to schedule your appointment for delivery (or pick up at terminal).  For Business and Residential Delivery, the item will be delivered to the end of your loading dock/driveway and will not be moved into your business, home or garage.    You must be present to accept delivery.  Missed delivery appointments are subject to charges for additional delivery attempt.  Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.  Do not refuse the shipment.   Please notify our Customer Service Department immediately after delivery if damage has occurred.

  1. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
  2. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to ElectricBicycle.com must be paid for by the end user / customer. Call tags will never be issued.

15 DAY RETURN POLICY (Satisfaction Guarantee) 

If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from us via our support department help desk.
  4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

ADDITIONAL SERVICES & INFORMATION

EXTENDED WARRANTY OPTIONS:

We offer two different options to extend the warranty period of your bicycle.

$74.95 - ONE Year Extended Warranty:  This warranty begins the day after your original manufacturer warranty ends.   We will warrant all components of your bicycle to be free of manufacturer defect and workmanship.   Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer.  Warranty applies to original bicycle purchaser. Original receipt of purchase required.

$149.95 - LIFETIME Extended Warranty:  This warranty begins the day after your original manufacturer warranty ends.   This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship.   Batteries warranty will be on a prorated basis, see chart below. Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered!  Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year.   Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer.   Warranty applies to original bicycle purchaser.   Original receipt of purchase required. 

Battery Pro-Rated Discount

Start Month End Month Discount
1 12 100%
13 15 66%
16 18 60%
19 21 54%
22 24 48%
25 27 42%
28 30 35%
31 33 28%
34 36 21%
37+   20%

 

SIGNATURE REQUIRED OPTION:

We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. If this service is not purchased we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or Stolen.

ORDER CANCELLATION POLICY:

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.

PARTS RETURN:

Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by at ccare@allcomfg.com or by phone 1-253-777-0690.  All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle.  To access our technical support department click on this link http://support.x-tremescooters.com/.  After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling.  We encourage, beg, and ask that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.