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Warranty Surface 604

We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help.  One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike.  We are here to help you every pedal of the way.

If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.  It is a very easy process and all of our manufacturers are among the best in the industry.

Surface 604 Warranty

What is the warranty policy?

All of our e-bike models come with a 3-year frame warranty plus a one-year or 800km (whichever comes first) replacement warranty on major parts. If a part is defective in manufacturing process we will replace it free of charge. All parts can be easily ordered on our website.

What is the return policy?

We are so confident in the quality of our e-bikes and know that you will love them. As such, we are proud to offer a 30-day no questions asked money back guarantee on all of our models.  Surface 604 is not responsible for the cost of return shipping.

If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.