We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help.  One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike.  We are here to help you every pedal of the way.

If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.  It is a very easy process and all of our manufacturers are among the best in the industry.

Green Bike USA Warranty

Our warranty includes 18 months for frame, motor and the lithium battery , 12 months for controller and charger.  Our warranty do not cover the front and rear lights. Green Bike USA will not be liable for financial or physical damage caused by reckless or unreasonable usage of the product.

Safety helmet are required while riding this product. It is not meant for children under 14 years of age. We require that the usage of this product adhere to local safety and legal regulations.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.