We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help. One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike. We are here to help you every pedal of the way.
If you have any problems with your product, please email us at firstname.lastname@example.org or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer. It is a very easy process and all of our manufacturers are among the best in the industry.
Biktrix Enterprises Inc. ( "Biktrix" ) makes the following limited Warranty:
ONE YEAR LIMITED WARRANTY ON MOTOR - HUB or MID DRIVE SYSTEMS
Biktrix warrants to the original owner that this new Biktrix hybrid bicycle shall be free of defective materials and workmanship for a period of one year from the date of original purchase in the United States or Canada and operated under normal conditions and use. During this one-year period, Biktrix shall repair or replace, at its sole option, all parts that are found by Biktrix to be defective and subject to this limited warranty. The original owner shall pay all labor charges connected with the repair or replacement of all parts. The electronic controller system is covered by a 6-month warranty, whereby accidents or consumer mistakes like shorting polarity are not covered. Warranty on the battery is for one year, or 700 charge cycles (whichever is sooner) at the end of that period, the battery is guaranteed to retain at least 70% of its original capacity.
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange. · You can return your purchase for up to 15 days from the purchase date. Products must be in the new condition you received them in and in the original box and/or packaging.· Return shipping is absolutely free if we made an error with your order (eg. ship you a wrong item). If you simply change your mind and want to return the item, you will be refunded the merchandise amount minus our shipping costs and restocking fees. If the returned bike is not in the same condition it arrived at the customer's address, customer is responsible for any damage to the merchandise on its way back to us. DID YOU BUY A CLEARANCE ITEM? Sorry, but all clearance sales are final which is why you got the sweet deal!
How to Start Your Product Return: Send an email to email@example.com. Please include the following: full name, order number, products and reason for return. You will then receive an email with return instructions and a RMA Authorization Number. You must post this number on the outside of the box you are returning. Ship the product to: Biktrix Electric Bike Kits – ATTN: RETURNS#1506 Jackson Avenue, Saskatoon, SK, S7H 2N2. Once the package is returned and inspected, we will either refund or exchange the merchandise according to your instructions. *We make it easy for you, but we do reserve the right to assess a 30% restocking fee if the return does not meet the return guidelines or the product is not in “new condition”.
If you have any problems with your product, please email us at firstname.lastname@example.org or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer.