We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help. One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike. We are here to help you every pedal of the way.
If you have any problems with your product, please email us at firstname.lastname@example.org or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer. It is a very easy process and all of our manufacturers are among the best in the industry.
The specific warranty covering your Aventon bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Aventon Retailers or directly from Aventon.
Aventon frames are warranted by Aventon Bikes, 18457 Railroad St, Industry, CA 91748 against manufacturing defects in materials and/or workmanship for the lifetime of the original owner.
All other components, frame fixtures and finishes (paint and decals) are warranted against manufacturing defects in materials and/or workmanship for a period of one year from the date of original retail purchase. Forks (other than those made by Aventon -for example, a Rockshox suspension fork) are not covered by this limited warranty, but are separately covered by the stated warranty of their manufacturer. Stripped threads due to operator error during assembly are not covered by this warranty.
This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever. It does mean that the bicycle is covered subject to the terms of the limited warranty. This limited warranty applies only to the original owner of an Aventon bicycle and is not transferable to subsequent owners. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use. This limited warranty applies only to bicycles purchased in fully assembled and adjusted condition from Authorized Aventon Retailers or other outlets specifically authorized by Aventon to distribute Aventon bicycles. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Aventon bicycle, is not covered. All labor charges for warranty service are the responsibility of the bicycle’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the bicycle's owner. During the duration of this limited warranty, Aventon will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY AVENTON ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
WARRANTY TERMS SPECIFIC TO E-BIKES
Aventon warrants that all new electric bicycles (“e-bikes”) and main components therein sold by an authorized Aventon Bikes retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for all electrical components for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display, and controller.
Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.
If you believe your Aventon has a warranty issue, your first point of contact should be your Aventon retailer where you purchased your frame or bike. The place of purchase will facilitate the claim with Aventon on your behalf. If you purchased directly from Aventon, please contact our customer support team for instructions on how to proceed: email@example.com or call: (866) 300-3311.
A. Sorry, no, the warranty coverage only extends to the original buyer.
Q. I crashed and damaged my bike/frame. Is warranty coverage available to me
A. Crashes or accidents are not covered by the warranty policy. However, Aventon offers a crash replacement program to get you back riding as quickly as possible following an accident. This program offers replacement frames at a discounted price. For additional information, please contact our customer support team: firstname.lastname@example.org or call: (866) 300-3311.
AVENTON BIKES RETURN POLICY
Aventon believes in the quality of our products and wants you to shop with confidence. You may return any item in new and unused condition within 30 days for a full refund, less shipping charges. Return shipping charges are the responsibility of the recipient, unless Aventon made a shipping error.We will issue a refund using the same payment method you used originally.
HOW TO MAKE A RETURN
Send the item to:
ATTN: Returns, Order # (put your order number here)
18457 Railroad St.
City of Industry, CA 91748
United States of America
We suggest using a trackable, insured carrier.
In the event of an exchange request, please contact email@example.com or call: (626) 470-6096 with your inquiry for further instructions.
FAQ ABOUT RETURNS
Q. Do I need an RMA number?
A. No, an RMA number or permission to make a return is not needed. Just send the item(s) back to us along with your order number.
Q. My item is no longer new and unused, and I believe it has failed due to a defect.
A. Please contact a member of our customer support team for help: firstname.lastname@example.org or call: (626) 470-6096
Q. How long will it take to receive a refund?
A. We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).
Q. Does Aventon accept CODs?
A. Sorry, Aventon does not accept shipments sent COD.
Q. How will I know when you’ve received my return?
A. Aventon will notify you at the email address on file when we process your return.