We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help. One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike. We are here to help you every pedal of the way.
If you have any problems with your product, please email us at firstname.lastname@example.org or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer. It is a very easy process and all of our manufacturers are among the best in the industry.
Addmotor provides the following warranty coverage on all their electric bikes:
Technologies: 2 Year Warranty
Motor and Battery: 1 Year
Addmotor’s goal is 100% customer satisfaction and treasures every relationship with every customer. So, no matter what type of problems you have, please do not hesitate to contact the Addmotor customer service team.
If your bike arrived damaged, please take clear pictures and/or photos showing the damage and send to Addmotor at email@example.com
If you experience any after-sale issues with your electric bike, such as technology issues, malfunctions, damage, etc, or if you need help understanding how to use a feature please contact the Addmotor support team via email at firstname.lastname@example.org