Return and Refund Policy
We know that not everything works out exactly like you planned, so if you are not completely satisfied with your new eBike we are here to help. One of the reasons so many people purchase from us is our commitment to outstanding customer service - and we don't stop once you have purchased your eBike. We are here to help you every pedal of the way.
If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you file a warranty claim with the manufacturer. It is a very easy process and all of our manufacturers are among the best in the industry.
Our return policy lasts up to 30 days - depending on the manufacturer. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
It is a good idea to check out the manufacturer's warranty for more specifics about their return policies. Click HERE for warranty and return information for each of our manufacturers.
To complete your return, we require a receipt or proof of purchase.
All returns must be initiated through the manufacturer first and receive an RMA number before returning. Without an RMA number, the item cannot be returned.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
All refunds may be subject to a restocking fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@electricitycycles.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@electricitycycles.com
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages:
If you have any problems with your product, please email us at info@electricitycycles.com or call us at (307) 278-1544 and we will help you in filing a warranty claim with the manufacturer.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@electricitycycles.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled before 24 hours are subject to a 5% administration and processing fee.
All orders canceled after 24 hours are subject to a 10% administration and processing fee.
If your order has already shipped, you (the buyer) will also be responsible for actual return shipping charges, and up to a 35% restocking fee - depending on the manufacturer.
Refunds will only be issued to the original credit card that you used when placing your order.
If you have any questions about our Return & Exchange & Refund policies, please feel free to contact us at info@electricitycycles.com
